Terms & Conditions
Interpretation and definitions
These terms and conditions form an integral part of any written or verbal Contract between GTE and any client who contracts GTE to transport any animal.
“owner” means any person, company or organisation who enters into or is a party to a contract with GTE to transport an animal including the consignor and the consignee.
“GTE” means the company, GTE Dog Transport PTY LTD, trading as GTE Dog Transport PTY LTD and its employees. Employees of GTE Dog Transport PTY LTD have the authority to enter into a contract on behalf of GTE, but have no authority to vary these terms & conditions.
“animal” or “animals” means any animal, multiple of animals or other item provided to GTE for the purpose of being transported.
“consignor” means the person GTE is contracted to collect the animal from.
“consignee” means the person GTE is contracted to deliver the animal to.
Unless one individual is clearly identified to GTE as the animals owner at the time of booking all parties to the contract, including the consignor, consignee and any other party who places the booking with GTE shall be held to be the owner and shall be deemed to be jointly and severally liable for any additional costs that may be incurred on their behalf during the transport.
Any person who contracts GTE to conduct any such transport or delivers an animal to GTE for the purpose of transport, if they are not the owner, warrants to GTE that they have the authority of the owner to do so.
Pricing, Payments and Timing
Any price or quotation provided by GTE is based on information provided by the owner of the animal as to the animals size and the location of pick up and delivery. GTE reserves the right to vary the price in the event that the information upon which the price was quoted was incorrect or has altered.
Any price provided by GTE is solely for transport and care of the animal and does not include Insurance of any kind for animals during travel or any additional extras unless agreed upon at the time of booking.
Payments may be made by Cash, Credit card or Bank transfer, as per arrangements made at the time of booking. Under no circumstances will cheques be accepted without prior arrangement. In the event that payment has not been made by or at the time of delivery GTE reserves the right to refuse delivery of any animals and to deliver them to an appropriate boarding facility at the owners cost until such time as payment has been received in full.
GTE may refuse to pick up any animal in the event that we have, at that point in time, been unable to confirm appropriate delivery details with the consignee. In the event that GTE is unable to contact the consignee for delivery at the arranged time we may deliver the animals to an appropriate boarding facility at the owners cost until appropriate alternative arrangements are able to be made and payment has been received in full. If delivery is unable to be finalised due to circumstances outside of GTE control the animals may be returned to the consignor and the owner may be responsible for the original cost of transport and any additional costs incurred at GTE's discretion.
GTE reserves the right to charge the full quoted price or any part thereof in the event of a booking being cancelled less than 24 hours prior to the agreed pick up time or in the event that we are not informed that a booking has been cancelled. In the event we arrive to collect an animal but are unable to contact the consignor the booking shall be treated as a cancelled booking and the driver shall continue on his scheduled run.
Any times provided by GTE, at the time of booking, for pick up or delivery of animals are estimates only. We endeavour to ensure we can maintain an appropriate timetable however it is inevitable that at times we will be required to make alterations to our timetable or to cancel services due to traffic and weather conditions, mechanical breakdowns or any other reason beyond our control. GTE accepts no liability for any loss, cost or inconvenience suffered by any party as a result of any deviation from arranged pick up and delivery times or the cancellation of services.
In the event that any animal is required to be kennelled or boarded for any reason including travel or collection delays beyond GTE's control, all boarding costs shall be the owners responsibility.
Any refunds requested or given shall be given at the sole discretion of GTE, having regard to the individual circumstances of the booking.
Whilst GTE conducts itself with the utmost care and attention to clients’ animals, they are handled under the understanding that GTE are not to be held responsible for any loss, death, illness, injury or accident due to any cause whatsoever.
It is the owners responsibility to satisfy themselves as to the circumstances of their animals transport arrangements and to notify GTE of any relevant details regarding their animal that may affect safe or appropriate transport.
Where any animal is collected from or delivered to another animal transporter or other third party at the request of the owner GTE accepts no liability for any loss, death, illness, injury or accident due to any cause whatsoever whilst the animal is in the care of that other party.
Where any animal is collected from or delivered to another animal transporter or other third party for the provision of services which form a part of the total contract with GTE, these Terms & Conditions shall be deemed to be applicable whilst the animal is in the care of that third party.
Nothing in these terms & conditions is intended to discharge GTE's normal duty of care or liability in the event that GTE or its staff are found to be negligent in their care for the animal.
In the event that any dispute may not be reasonably resolved by the parties and legal action becomes necessary the _________________________ shall be deemed to be the appropriate jurisdiction for the filing of such legal action by either party.
GTE may collect information from, & about, our clients and their pets for the sole purpose of the provision of pet transport services and may disclose this information to others as is necessary in the provision of said services. This includes but is not limited to other transporters, veterinarians, kennels or individuals with whom we would reasonably be expected to share information in the provision of said services. GTE shall accept no liability for any loss or inconvenience suffered by any party as a result of the disclosure of any such information.
Animal health and welfare
It is a condition of transport that GTE are authorised by the owner to seek veterinary attention for any animal should it be deemed necessary whilst it is in our care. GTE shall make every effort to contact the owner prior to authorising appropriate treatment however In the event that we are unable to contact the owner GTE have a duty of care to make such decisions as may be necessary, based on veterinary advice received. Any veterinary costs incurred shall be the owners responsibility and where possible shall be billed directly to the owner. Any veterinary costs incurred by GTE shall be forwarded to the owner for reimbursement.
In the event we are required to take your animal to a vet, it is likely that the animal may be required to stay at the vet for an extended period of time and GTE will not be able to wait for treatment to be finalised. This may result in additional costs to the owner for extended care, boarding or alternative transport to complete the journey.
It is the owners responsibility to inform GTE of any illness, medical condition or special needs relevant to their animal prior to the animal being collected for transport.
In the event that an animal requires veterinary attention during transport GTE is not obligated to refund any prepaid transport fees.
Brachycehalic breeds and Brachycephalic Airway Obstruction Syndrome (BAOS)
GTE's “Policy regarding the Transport of Brachycephalic Dogs and Cats”, which can be found on our website, shall be deemed to form a part of these terms & conditions in the event that we are contracted to transport an animal that is of a Brachycephalic breed. This policy includes but is not limited to the following conditions:
The owner, sender and receiver acknowledge that:
a) Their animal/s, being of a brachycephalic breed, are at a greater risk of suffering from BAOS during transport and that they understand that GTE will only accept such animals for transport wholly at the owners risk.
b) It is their responsibility to understand the risks to their animal associated with BAOS and to properly assess the animals condition and suitability for transport.
c) Their animal has not previously required treatment for respiratory problems or heat stress.
d) Our drivers may refuse to accept the animal for transport if it shows signs of advanced BAOS or is obese. In the event that an animal is not accepted for transport GTE is not obligated to refund any prepaid transport fees.
e) In the event of extremely hot weather conditions being forecast GTE may postpone or cancel the transport of brachycephalic breeds.
It is not GTE's policy to require vaccination certificates for animals being transported. It is the owners responsibility to ensure that their own animal is appropriately vaccinated and protected. During transport animals will come into contact with other animals and may be walked in public places. Young animals should not be transported within 10 days of receiving their first vaccinations due to an increased risk to the animal of contracting diseases, becoming unwell or suffering from side effects in the immediate period following vaccination. Young animals transported within this period shall only be carried at the owners risk.
Tranquilisers and sedatives
It is GTE's policy that tranquillizers or sedadives should not be used on animals being transported due to increased health risks to animals under sedation. Where tranquillizers are required they are to be arranged by the client and prescribed and issued by the client’s own veterinarian. GTE will not be held responsible for complications arising from the administration or use of tranquillizers or sedatives.
We reserve the right not to transport or handle any animal that is considered to present a danger to any person or other animal and this shall be at the sole discretion of our staff.